Non-Contact Apprehensions: A Growing Trend in Manitoba Retail Security Guard Practices
Retail theft is a persistent challenge in Manitoba, especially in high-traffic areas such as Winnipeg, Brandon, and Thompson. Security guards and loss prevention professionals (LPPs) are under pressure to stop theft while protecting the safety of staff, customers, and themselves.
A growing number of Manitoba retailers are adopting non-contact apprehensions — a hands-off approach to dealing with suspected shoplifters that reduces risk, liability, and negative publicity.
In this article, we’ll explain what non-contact apprehensions are, why they are becoming more common in Manitoba, and how they impact the work of security guards in the province.
What Is a Non-Contact Apprehension?
A non-contact apprehension is when a suspected shoplifter is detained using only verbal commands — with no physical contact from the guard or LPP.
Instead of blocking the suspect’s path or using handcuffs, the guard might say:
“You are under arrest for theft under the Criminal Code of Canada. Please follow me to the security office so we can wait for the police.”
The guard maintains a safe reactionary gap, uses clear verbal instructions, and relies on communication and observation until police arrive.
Why Manitoba Retailers Are Turning to Non-Contact Policies
✅ Increased Safety for Staff and Customers
Physical arrests can lead to injuries for guards, suspects, or bystanders, resulting in WCB claims, lawsuits, or negative media attention. Non-contact methods significantly lower these risks.
✅ Reduced Legal Liability
Under Section 494 (Citizen’s Arrest) and Section 25 (Use of Force) of the Criminal Code, security guards in Manitoba have limited authority to use force. The courts interpret “reasonable force” narrowly — meaning excessive force can result in criminal charges or civil lawsuits. Hands-off approaches keep guards out of legal grey areas.
✅ Protecting Reputation
In Manitoba’s retail spaces — from malls like Kildonan Place and Polo Park to smaller local businesses — the presence of smartphones means any incident can be recorded and shared instantly. Even lawful physical arrests can appear aggressive on video.
✅ Training Gaps
In Manitoba, many retail security guards complete only the mandatory 40-hour Basic Security Guard Training and may not have advanced use-of-force instruction. Non-contact methods place greater emphasis on verbal control and conflict de-escalation.
How to Perform a Non-Contact Apprehension in Manitoba
- Identify and Inform
Clearly state the arrest under the Criminal Code.
Example: “I’m with store security. You are under arrest for theft. Please follow me.” - Give Clear, Legal Instructions
Explain where they need to go and what will happen. Let them know refusal may lead to obstruction charges. - Maintain a Safe Reactionary Gap
Keep about two metres (6 feet) for safety. - Observe and Communicate
Monitor body language. Use calm, assertive speech to de-escalate. - Wait for Police
Escort to a secure location (if they comply) and call local police services such as the Winnipeg Police Service or RCMP.
Do not block exits or physically restrain if they leave.
Challenges in Manitoba Retail Security
- ❌ Risk of Escape – Without physical restraint, suspects may walk away.
- ❌ Limited Response Options – Violent incidents leave fewer safe intervention tools.
- ❌ High Reliance on Verbal Skills – Requires strong communication and conflict resolution skills.
- ❌ Repeat Offenders – Some shoplifters may feel emboldened if no physical intervention is used.
How Manitoba Retailers Are Adapting
✔ Enhanced Communication Training
Security companies are offering in-person and online courses in tactical communication, conflict de-escalation, and situational awareness.
✔ Investing in Surveillance Technology
Retailers are upgrading to HD CCTV, AI-powered analytics, and facial recognition to track repeat offenders without confrontation.
✔ Stronger Police Partnerships
Many retailers now work closely with local police detachments for faster response and better follow-up investigations.
Conclusion
Non-contact apprehensions are reshaping Manitoba’s retail security strategies. While they have limitations, they help reduce injuries, lower legal exposure, and protect public image.
For Manitoba security guards, this trend reinforces the importance of verbal communication, de-escalation, and strong observational skills. With the right training, non-contact methods can keep both people and property safe.
Manitoba Security Guard Training Programs Include:
- Conflict De-escalation
- Tactical Communication
- Legal Powers of Arrest in Manitoba
- Retail Loss Prevention Best Practices
📞 Contact us today to book certified security guard and loss prevention training in Manitoba.
